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Gifting FAQs

What is the difference between the Wine Boxes and Gift Set?

Wine Boxes are sold and shipped with the wine inside of the box. These boxes ship for a flat rate of $15 each.

The Wine Box options are:

  • 1 Bottle Wood Boxes
  • 1 and 2 Bottle Magnetic Boxes


Our Gift Sets can be purchased with 1+ bottles of wine. You can customize this gift with the quantity of bottles you want to ship with the gift set(s). A Gift Set Add-on will be suggested at checkout for all customers with 1+ bottle in their shopping cart.

The Gift Set options are:

  • Woof Gift Set / Pet Lover (Launching Nov. 2021)
  • Celebration Gift Set
  • Artisan Gift Set
  • Sweets + Treats Gift Set

For information on the difference in PCV that can be earned on Wine Boxes vs. Gift Sets, please visit the article: Can CEs receive commission on corporate + custom gifting orders? And what is the PCV earned?

 

How do Gifts ship?

With our configurable packaging, Gift Sets will ship inside our standard shipping box alongside the wine(s) purchased. Because of this, gift sets ship at no additional cost!

 

 

The shipping rate for your order will be based on the # of bottles in your order and will align with our customer perks, as follows: 

  • 1-2 Bottles = $15 shipping 
  • 3 Bottles = $20 shipping
  • 4+ Bottles = $10 shipping
  • Wine Club Members = Free shipping on 4+ bottle orders

These include:

  • Celebration Gift Set
  • Artisan Gift Set
  • Sweets & Treats Gift Set
  • Woof/Pet Lover Gift Set

Wine Boxes will ship in their own individual shipment box. Due to our shipping configurations, Wine Boxes can not be included in the same shipper box with additional wine or Gift Set orders. Wine Boxes ship for a flat rate of $15 each. 

These include:

  • 1 Bottle Wood Boxes
  • 1 and 2 Bottle Magnetic Boxes
How much is shipping to 12 or more individual addresses?

    Our Shipping rates are based on what you are sending. 

    If you are shipping wine, the shipping cost is determined by how many bottles are being shipped to each address. Pricing is as follows:

      • 1-2 Bottles = $15 per address
      • 3 Bottles = $20 per address
      • 4+ Bottles = $10 per address
      • Wine Club Members = Free shipping on 4+ bottle orders
    • Gift Set Add-Ons ship at no additional cost with 1+ bottle purchase. The Shipping rate is based on the wine bottles being shipped per address. Each address must include 1+ bottle of wine. 
    • Wine Boxes ship for a Fate Rate of $15 each per address.

    Will the Gift Set Add-ons ship from all distribution centers?

    Yes! 

     

    If someone orders 3 celebration gift sets, will it ship individually? Or be shipped separately?

    It will ultimately depend on how much wine they purchase! If only 1 bottle is purchased and 3 gift sets, it would ship in a 12 bottle shipper!

    If more wine is purchased, it may ship in two boxes but if they purchase 4+ bottles, it will be flat $10 shipping!

     

    Can Wine Boxes be added alongside a wine purchase?

    These can be purchased in the same shopping cart through the website, but will need to ship in a separate package due to sizing limitations with our configurable packaging. 

    Please note: Wine Boxes have their own Flat Rate Shipping fee of $15 each in addition to the wine purchase shipping cost.

     

    Is there a maximum number of Gift Set Add-ons that can be purchased per order?

    In order to purchase 1 Gift Set, a minimum of 1 bottle of wine must be added to the cart. We have a maximum of 12 Gift Sets per order. For orders of more than 12 Gift Sets, you will need to place a separate order or reach out to Gifting@onehopewine.com.

    Please note: If you order more than 12 gift sets to one location, additional shipping costs will apply.

     


    Can a Gift Set be added on to a Custom Gifting order through the Gifting Department?

    In order to purchase a Gift Set, 1+ bottles of wine must be purchased. For example, If your customer is purchasing a case of Custom Etched Shimmer, the customer can order Celebration Gift Sets to accompany the 12 bottles of wine that were ordered. 


    Gift Sets cannot be added to Wine Box purchases. Please refer to How do Gifts ship? Above for additional information. 

     

    When should I go through the Home Office Gifting Team?

    The Gifting Team can assist with orders that include customization, that are shipping to 12+ addresses, or that are bulk purchases of either 12+ gifts or 10+ cases to one location.

    If a customer wants less than 12 Gift Sets or their order is being shipped to less than 12 addresses, the order will need to be placed through your CE website.  

     

    Can I include my CE information or website link on a Gift note?

    We do not have a way to automatically add the CE contact information or website link to gift notes. If it is a bulk order, you can always get customer approval to add it! This information must be included in the Gifting Order Form Gift Note Column so it uploads to our fulfillment system. 

     

    How is tax determined on a Corporate/Custom Order?

    Tax for Corporate/Custom Orders is based on one Billing address. This Billing Address is usually the Corporate Company’s main office address or the sender’s address.

     


    Do Customer Perks apply when you add Gift Sets to your order?

    Yes! When customers order 4+ bottles and a Gift Set Add-On, they will receive their standard discounts of 5-20% Off Wine, as well as discounted shipping. The Shipping rate is based on the number of bottles in your order, not the number of gift sets.

    ONEHOPE Customer Perks

    • 1-2 Bottles + Gift Set(s) = $15
    • 3 Bottles + Gift Set(s) = $20
    • 4-5 Bottles + Gift Set(s) = $10 Shipping + 5% Off the Wine
    • 6-11 Bottles + Gift Set(s) = $10 Shipping + 10% Off the Wine
    • 12+ Bottles + Gift Set(s) = $10 Shipping + 20% Off the Wine
    • ** Wine Club Members save 5-20% Off Wine orders of 4+ bottles & Free Shipping 

     

    Are there Bulk Gifting Discounts?

    Yes - For orders of 25+ gifts, you can receive the following discount through the Gifting Department.

    • The discount applies to the total cost of the gift prior to tax and shipping.  This includes the gift packaging, the wine and any additional items (i.e etching, stickers, custom gift notes, etc.). 
    • Please note, Bulk Gift Discounts are not valid on Bulk Wine shipments/Purchases to one location. Please see here for more information on Bulk Wine Shipments/Purchases for Weddings/Events. 
    • The following are excluded from Bulk Gifting Discounts:
        • Bulk Wine Shipments to One Location
        • Custom Etched Shimmer by the Case

    • We also have a November Shipping Incentive! For orders of 25 or more gifts, we are offering discounted shipping of $12 each (normally $15). Order must be paid and have a completed order form by 11/30 to lock in discounted shipping.

    Can Customer Perk Discounts be stacked with Bulk Gifting Discounts?

    For Bulk Gifting orders of 25+ gifts that include 4+ bottles of wine & a gift set per address, the discounts do stack! For Example, for an order with 4 bottles of wine and a gift set, the customer would receive 5% off the wine PLUS an additional 5% off the wine as well as 5% off the gift set. 

     

    If someone becomes a wine club member on a purchase that includes gift set add-ons, will the gift set add-ons be considered part of the subscription?

    Gift set add-ons will act the same as a PwP for first time Wine Club member orders. They will only be added to the initial order, not to the future subscriptions. 

     

    Is the bandana in the Pet Lover Gift Set Adjustable?

    Yes, it can be tied or you can use the snaps to fit small to large animals. It can also loop your pet’s collar through it to extend the size. 

     

    Can the flutes in the Celebration Gift Set be etched?

    Yes, the flutes can be etched with a minimum purchase of 12 gift sets and are an additional $10 per gift set. To add the etching, please email gifting@onehopewine.com

     

    Can the Gift Set Add-on be sent through gifting without wine or as a non-alcoholic gift?

    Non-alcoholic gifts cannot be purchased through the website. With an order of 12+ gifts to individual addresses, the gifting team can assist with non-alcoholic substitutions as needed. 

     

    2021 Holiday Deadlines -

    For Guaranteed Delivery by 12/23, please refer below to the type of gift and when it should be submitted with order form and payment. 

      What is the turn around on Gift Set Add-on Orders?

      Gift Set-add on orders are processed and shipped within 1-3 business days of being received; most orders go out next business day.

       

      Can you etch on the back of the custom etched shimmer bottle?

      No, we can only etch on the front of the bottles. For compliance purposes, we must keep the back label intact. 

       

      Can etching on custom etched shimmer bottles be done in color?

      We cannot add color to the etching. Rather it is a laser etcher that removes a layer of shimmer, exposing the glass and liquid underneath.

       

      Can you etch on different parts of the single bottle wood boxes?

      We can etch on different parts of the single wood box, however, it can incur additional etching fees. 

       

      Can the Mini (187ml) bottles be customized?

      We do not have a way of customizing the mini bottles with custom labels, etching or adding shimmer. We only offer custom Glitter, which is $30/bottle ($360 per case).