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Glossary of Terms
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Back to home
Help Center
Products + Shipping
Getting Started
Welcome
Getting Paid
Getting Support
Getting Support from a Mentor
Getting Updates
About ONEHOPE
Our Story
Our Wine
Our Community
Our Impact
Running My Business
Navigation
Membership
Marketing Materials
Events
Contacts
Orders
Wine Club
Reports
Training Center
The Vine
Products + Shipping
Product Status
Shipping + Returns
Programs
Customer Programs
Host Programs
Cause Entrepreneur Programs
Wine Club Program
Corporate + Custom Gifting Programs
Wholesale Programs
Wedding + Event Bulk Wine Purchases
Archived Programs
Promotions + Incentives
Current Promotions
Current Incentives
Community Recognition
Trips & Conferences
Past Promotions
Past Incentives
Tools + Resources
Calendar + Events
Branding + Marketing Guidelines
Business Information + Documents
Glossary of Terms
Glossary of Terms
Index
Index of Resources
Products + Shipping
Learn more about our products, shipping, returns, and additional policies.
Product Status
When will a product be back in stock?
What are libraried wines?
Where can I find a current inventory list and how often is it updated?
How do I find out about product launches and promotions?
Shipping + Returns
Split Shipments
What states do we ship to?
What are our estimated delivery times?
Can I stop a shipment that was already processed?
What are shipping costs?
Can I ship to my home, work, or a FedEx office?
Who can accept a shipment from ONEHOPE?
How can I track an order once it ships?
My order just shipped, but I won’t be home to sign for delivery, what can I do?
I missed my delivery. What do I do now?
I'm going to miss/I missed the last delivery attempt, do I have any other options?
Can I request an alternate shipping date?
How do I change my shipping address?
How do SMS text shipping notifications work?
What do I do if my wine is damaged or a bottle appears to be missing?
What are your policies for returns and refunds?
Are there shipping restrictions on specific wines?
Can I have an order shipped to a P.O. Box?
Do we ship internationally?
Who do I contact regarding damages and missing items?
How do I switch to a FedEx hold location?
Can I ship to an FPO (Fleet Post Office)?
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