Help Center
CE Back Office
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Welcome
Getting Paid
Getting Support
Getting Support from a Mentor
Getting Updates
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Our Story
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Our Community
Our Impact
Running My Business
Navigation
Membership
Marketing Materials
Events
Contacts
Orders
Wine Club
Reports
Training Center
The Vine
Products + Shipping
Product Status
Shipping + Returns
Programs
Customer Programs
Host Programs
Cause Entrepreneur Programs
Wine Club Program
Corporate + Custom Gifting Programs
Wholesale Programs
Wedding + Event Bulk Wine Purchases
Archived Programs
Promotions + Incentives
Current Promotions
Current Incentives
Community Recognition
Trips & Conferences
Past Promotions
Past Incentives
Tools + Resources
Calendar + Events
Branding + Marketing Guidelines
Business Information + Documents
Glossary of Terms
Glossary of Terms
Index
Index of Resources
Back to home
Help Center
Running My Business
Getting Started
Welcome
Getting Paid
Getting Support
Getting Support from a Mentor
Getting Updates
About ONEHOPE
Our Story
Our Wine
Our Community
Our Impact
Running My Business
Navigation
Membership
Marketing Materials
Events
Contacts
Orders
Wine Club
Reports
Training Center
The Vine
Products + Shipping
Product Status
Shipping + Returns
Programs
Customer Programs
Host Programs
Cause Entrepreneur Programs
Wine Club Program
Corporate + Custom Gifting Programs
Wholesale Programs
Wedding + Event Bulk Wine Purchases
Archived Programs
Promotions + Incentives
Current Promotions
Current Incentives
Community Recognition
Trips & Conferences
Past Promotions
Past Incentives
Tools + Resources
Calendar + Events
Branding + Marketing Guidelines
Business Information + Documents
Glossary of Terms
Glossary of Terms
Index
Index of Resources
Running My Business
Tips, tricks, and best practices for running and growing your business with ONEHOPE.
Navigation
Are there any tips for Android users?
Is there an App I can download?
Where do I login to my account?
What is my Back Office?
How do I log into my Reports?
What is the difference between my Personal Website and my Back Office?
What is the difference between my Back Office and Reports?
Where can I find My Personal Website Link and CE ID?
Where do I see my sales and commission?
Where can I find additional training in my CE Back Office?
What is the Playbook?
How to create a QR code
See more
Membership
What are my membership fees and what is included?
How can I update my billing information?
How do I cancel my membership?
How do I update my email address?
I’m not getting emails from ONEHOPE, what do I do?
What happens if I don’t pay my membership fee?
See more
Marketing Materials
Canva Social Media Templates FAQs
What is the Holiday Gift Guide?
Do you offer business cards for CEs?
Where can I find ONEHOPE catalogs?
Do you offer event invitation templates?
Where can I find social media shareables?
Where can I find printed materials?
How do I order printed materials?
Where can I access social media photography?
Where do I find the ONEHOPE Press Kit?
Where can I find One Sheets?
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Events
What is a Wine Tasting Fundraiser?
Event Compliance
How do I set up an event in my Back Office?
What is the difference between a virtual and in-person wine tasting?
How do I order wine for my event?
How do the $15 credits for tasting flight purchases work?
How long is the event link available and can I extend the closing date?
Can I place orders before and after an event?
How do I cancel or change an event?
Can I have multiple event links open at one time?
How do I fundraise for a cause of my choice?
Can I get a tax write off for hosting a fundraiser?
How are event donations processed?
How do I redeem an event kit credit?
See more
Contacts
Importing Your Contacts
Why do I need permission to shop for a Customer?
How do I add a contact to my Back Office?
Where can I find my contacts?
How do I delete a contact?
Does ONEHOPE use my customer’s contact information?
Do my contacts receive corporate emails?
See more
Orders
How do I place an order for my customer?
How do I place an order for my customer at an event?
How do I place an order for my customer outside of an event?
How can my customers shop my personal website?
How do I create a wine subscription for my customer?
How do I place a personal order as a CE?
What is our sales tax?
How do I cancel an order?
How can I view my customer’s order history?
How do I track my personal order?
Can I make changes to my order?
What type of discount do I get as a CE?
How do I close out an event?
Will my guests receive their orders before an event is closed?
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Wine Club
Can I make changes to my subscription?
How do I cancel my subscription?
What is the Curated Wine Club?
How can I see which customers have subscriptions and what’s included?
Reports
What are my Reports?
How do I access the ONEHOPE Reports?
What is the difference between the Back Office, Reports, Help Center, and Training Center?
Where can I find my retail sales?
Where can I see my Fast Start progress?
How can I track a new team member’s Fast Start progress?
Where can I go to see all of my teammates in one place?
Where can I find my commission?
Where can I see all the bonuses I have earned?
How can I see teammates' sales from previous months?
How can I tell who is close to being promoted on my team?
How can I see a report on my new CEs?
Where can I find the organizational volume (OV) for my entire team?
Where can I find the commissionable volume (CV) for my Level 1 CEs?
Where can I go to help a new team member reach new Fast Start Goals?
Where can I see the PCV for a CE on my team?
Where can I go to view my qualified legs?
Where can I look to see who is close to qualified?
How can I see who is top in sales on my team?
How can I see who is top in sponsoring on my team?
How can I see how many new CEs I have sponsored this month?
How can I see how many new CEs have been sponsored on my team?
For an incentive, where can I go to see my progress?
How do I see the breakdown of my earnings?
How can I see what I’ve earned this year?
Where can I find the PCV for the order I just placed?
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Training Center
What is the Training Center?
How do I access the Training Center?
How often is the Training Center updated?
What is the difference between the Help Center and Training Center?
The Vine
What is The Vine?
When is The Vine email sent out and where do I go to read it?
Can my customers read The Vine?
