What are your policies for returns and refunds?

Your happiness is our #1 priority, and we want to ensure you are 100% satisfied with your purchase. Here are our policies for refunds, damaged products, and our quality guarantee:

Damaged Products

We will replace or refund any item that is damaged or flawed in your order. Please note that if 90 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. 

Unwanted Wines

We cannot offer refunds for unwanted wines, however we will allow the order to be canceled within 48 hours of purchase if you change your mind by contacting support@onehopewine.com

Missed Delivery

ONEHOPE is not responsible for shipping charges incurred due to misdirected or returned shipments. If a purchase is returned for an incorrect address, or three failed delivery attempts, you will be responsible for the additional cost of reshipping of $10.00.

Quality Guarantee 

We pride ourselves in perfect taste and quality and will take back any wine that does not meet these standards. Please contact our Customer Support Team at (949) 329-5576 or by emailing us at support@onehopewine.com and we will be more than happy to assist you. 

Refunds

Please note that if for any reason, a refund is required, refunds typically take 3-5 business days to be processed.