Your happiness is our #1 priority, and we want to ensure you are 100% satisfied with your purchase. Here are our policies for refunds, damaged products, and our quality guarantee:
We will replace or refund any item that is damaged or flawed in your order. Please note that if 90 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
We are unable to offer refunds on orders that have been delivered and signed for. For unwanted wines, please refuse delivery and contact support.
Please contact Customer Support if you have any further questions.
ONEHOPE is not responsible for shipping charges incurred due to misdirected or returned shipments. If a purchase is returned for an incorrect address, or three failed delivery attempts, you will be responsible for the additional cost of reshipping of $15.00.
We pride ourselves in perfect taste and quality and will take back any wine that does not meet these standards. Please contact our Customer Support Team at (949) 329-5576 or by reaching out here and we will be more than happy to assist you.
Please note that if for any reason, a refund is required, refunds typically take 3-5 business days to be processed.